![]() Ensure that the phone is not connected to other WIFI networks.There should be enough available phone storage to record your drive recordings.To ensure that your drives are automatically saved on the Nexar app, we recommend the following: If connected to the Nexar app while driving, it will also back up videos to your phone's memory. Nexar One always records to its internal memory as soon as it's powered on. If the issue persists, please contact our support team. Network reset will erase WIFI networks and passwords, cellular settings, VPN, and APN settings that are saved on the phone.For Android: Go to your phone’s Settings app ⚙️> General Management > Reset > Reset Network Settings > Reset Settingsįor iPhone: Go to iPhone Settings App ⚙️> General > Reset > Reset network settings.If you are still experiencing issues pairing or connecting your phone to your Nexar One dash cam, proceed with the steps below:: Make sure there are no other Nexar dash cams nearby that are powered on.If you have an Android phone, make sure that the Nexar app is not installed in a work profile, workspace, or work-restricted phone.Disable any WIFI interfering functionalities such as Carplay, Android Auto, VPN apps, antivirus apps, or other security apps.Use all Nexar-provided accessories that came with your Nexar One.All the required Nexar app permissions are set up correctly.The phone's WIFI, Bluetooth, Location, and cellular data are enabled.You are using an updated version of the Nexar app. ![]() ![]() To have a seamless, onboarding experience with your Nexar One dash cam, check that the following is true: Please make sure there are no other WIFI networks in the area, and that VPNs, hotspots, and antivirus apps are disabled to avoid having issues during the app and dash cam setup. The Nexar app connects to Nexar One through Bluetooth and WIFI. ![]()
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